Privacy Policy
At Little Fish Theatre (“we”, “our”, or “us”), accessible via littlefishtheatre.com (the “Website”), we are committed to safeguarding the personal data of our visitors, customers, and users. We recognize the importance of privacy and data protection, and we are dedicated to fully complying with all applicable data protection laws and regulations, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”), among others.
1. Commitment to Privacy and Data Protection
Your privacy is a priority for us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, and the rights you have concerning your data. We commit to processing personal data lawfully, transparently, and for specific and legitimate purposes.
2. Scope and Data Controller
This Privacy Policy applies to all individuals who access or use the Website or communicate with us electronically or otherwise. Little Fish Theatre is the data controller, responsible for determining the purposes and means of processing personal data collected via littlefishtheatre.com.
If you have questions regarding this Policy, you may contact us at [email protected].
3. Categories of Data We Process
We may collect the following categories of personal information:
a. Usage Data
Information about how you use the Website, including your IP address, browser type, operating system, referring URLs, access times, and page views. This data helps us understand user behavior and enhance the performance and usability of the Website.
b. Account Data
Personal details provided when you create an account or purchase tickets or services, including your name, email address, phone number, billing address, and shipping address.
c. Profile Data
Information about your preferences, event attendance history, user behavior on the Website, and feedback responses. We may use this to tailor your experience and to better provide customer support and relevant content.
d. Communication Data
Any information you provide in communications with us, including email correspondences, customer service inquiries, ticketing questions, and contact form submissions.
e. Technical Data
Device-specific details such as device type, screen resolution, browser configurations, time zone settings, and system preferences used during your interaction with the Website.
f. Transaction Data
Details of purchases made from us, including event tickets and merchandise, along with payment confirmation, method, and delivery details associated with your transactions.
g. Preference Data
Your stated or inferred preferences including opt-in status for newsletters and promotions, your communication preferences, and areas of interest relevant to Little Fish Theatre’s offerings.
4. Legal Bases for Processing Personal Data
We process personal data in accordance with applicable data protection laws and only under lawful bases, including:
– Consent: Where you have given clear consent to process your data for a specific purpose.
– Contractual Necessity: When processing is necessary for the performance of a contract with you (e.g., ticket sales).
– Legitimate Interests: When processing is required for our legitimate business purposes, such as improving the quality of our services and communication, provided the use is balanced against your rights and freedoms.
– Legal Obligations: Where processing is required by applicable law or regulations.
5. Your Data Protection Rights
You have the following rights concerning your personal data:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: If your data is inaccurate or incomplete, you can request corrections.
– Right to Erasure: You may request deletion of your personal data, subject to lawful exceptions.
– Right to Restrict Processing: You can ask us to limit how we use your data under certain conditions.
– Right to Data Portability: You can request that your data be transferred to you or a third party in a structured, commonly-used format.
– Right to Object: You can object to processing of your personal data for certain purposes, including direct marketing.
– Right to Non-Discrimination (CCPA): We will not discriminate against you for exercising your privacy rights under the law.
Requests to exercise any of these rights can be submitted to [email protected]. We may verify your identity before responding to such requests.
6. Security Measures
We implement administrative, technical, and physical security measures to protect your personal data. These include, but are not limited to:
– Encryption of sensitive data during transmission and storage.
– Access controls and authentication protocols to prevent unauthorized access.
– Regular data backups and secure storage solutions.
– Employee training programs regarding data protection best practices.
7. International Data Transfers
Data collected through littlefishtheatre.com may be processed or stored in countries outside of your country of residence. Where such international transfers occur, we ensure adequate levels of protection are in place in accordance with GDPR Standard Contractual Clauses or other legally recognized mechanisms. We apply appropriate safeguards to comply with data transfer requirements globally.
8. Data Retention
We retain your personal data only as long as necessary for the purposes for which it was collected or as required under applicable law. Retention periods are defined as follows:
– Account and profile data: retained while your account is active and up to 24 months thereafter.
– Transaction data: retained for financial and legal reporting for up to 7 years.
– Communication data: retained for up to 24 months after last interaction.
– Technical and usage data: typically retained for 12–18 months from the collection date.
– Marketing consent and preference data: retained until you withdraw consent or object to processing.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on littlefishtheatre.com. Cookies may be categorized as follows:
– Essential Cookies: Necessary for navigating and using core features of the Website (e.g., account login, cart functionality).
– Functional Cookies: Enable the Website to remember your preferences and provide enhanced features.
– Analytics Cookies: Collect data on how users interact with the Website to help us improve usability and design.
– Performance Cookies: Monitor performance metrics such as load times and error reports.
10. Cookie Management & Compliance
You can manage or disable cookies through your browser settings or by using the consent management options presented when you first visit our Website.
In accordance with GDPR and CCPA, we provide the ability to:
– Accept or decline part or all cookies.
– Withdraw previously given consent at any time.
– Access information about the categories and purposes of cookies collected.
11. Protection of Children’s Data
We do not knowingly collect or process personal data from children under the age of 13. If you are a parent or guardian and believe we have inadvertently collected your child’s personal data, please contact us at [email protected] so we can promptly delete the information.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our practices. Any significant amendments will be communicated via a prominent notification on littlefishtheatre.com or directly via email if appropriate. Continued use of the Website following changes constitutes acceptance of the revised Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Little Fish Theatre
Email: [email protected]
Website: littlefishtheatre.com
We comply in full with applicable privacy laws and are committed to responding promptly and transparently to all privacy-related inquiries.